Tag Archives: management

Front Line Staff Drive 90% of Your Profit – Stop Ignoring the ROI of Engagement

By Mark Green | Published: June 14, 2010

A new McGill Institute for Health and Social Policy study published by the Harvard Business Review reports that no matter what the size of your business – SURPRISE! – the way you treat employees at the lowest rungs of the company ladder can have a positive impact on your bottom line.

This finding seems to be a [...]

Posted in Leadership, Performance Improvement | Also tagged , , , , , | 1 Comment

Innovation Lessons from the Wright Brothers

By Mark Green | Published: October 14, 2009

In late August our summer vacation took us to the Outer Banks of North Carolina.  If that’s a part of our country you’ve never visited, I suggest that you add it to your destination list – the beaches are beautiful, the environment is quiet and clean, and there is an incredible amount of history to [...]

Posted in Blog, Implementing Change, Leadership, Performance Improvement | Also tagged , , , , , | Leave a comment
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