Tag Archives: Leadership

Front Line Staff Drive 90% of Your Profit – Stop Ignoring the ROI of Engagement

A new McGill Institute for Health and Social Policy study published by the Harvard Business Review reports that no matter what the size of your business – SURPRISE! – the way you treat employees at the lowest rungs of the company ladder can have a positive impact on your bottom line.

This finding seems to be a [...]

Posted in Leadership, Performance Improvement | Also tagged , , , , , | 1 Comment

Take Back Control of Your Time

How do you spend your time?
This question is painfully simple, yet it plays a major role in the execution of your firm’s vision and priorities. Sadly, many leaders cannot accurately answer it. You may be surprised to find a sizable disconnect between your top priorities and how you actually spend your time.
People take their cues [...]

Posted in Blog, Leadership, Obstacles to Change, Strategic Planning | Also tagged , , , | Leave a comment

Out Read Your Competition

This is Tom Peters’ latest video message and it highlights the importance of “out-reading” your competition.  In case you’re wondering who Tom Peters is, publications including Fortune, the Economist, the New Yorker and the Los Angeles Times have said Tom is the “uber-guru” of management and inventor of the enormous “management guru industry,” that “in no [...]

Posted in Blog, Implementing Change, Leadership, Obstacles to Change, Performance Improvement | Also tagged , , , , , | Leave a comment

What is Your Influence IQ?

Are you an “influence genius?”  Take this short quiz to determine your Influence IQ and to learn about influence and persuasion techniques.

Choose the best answer from the options to discover your Influence Quotient. Dr Robert Cialdini, the leading expert on Influence and Persuasion presents a simple quiz that can help you (and your team) understand [...]

Posted in Blog, Leadership, Obstacles to Change, Sales and Relationships | Also tagged , , , , | Leave a comment

Who Are the “Stonys” in Your Business?

I met Stony earlier this month on a flight from Newark to Houston.  He was on his way home to Mobile, Alabama.  I was on my way to deliver a keynote presentation to the Texas General Counsel Forum in San Antonio.
Stony was working in the New York area for 9 days replacing all of the [...]

Posted in Blog, Implementing Change, Leadership, Obstacles to Change, Performance Improvement | Also tagged , , , , , , , | Leave a comment

Innovation Lessons from the Wright Brothers

In late August our summer vacation took us to the Outer Banks of North Carolina.  If that’s a part of our country you’ve never visited, I suggest that you add it to your destination list – the beaches are beautiful, the environment is quiet and clean, and there is an incredible amount of history to [...]

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3 Tools to Create Focus & Improve Performance

In today’s mile-a-minute, e-connected, global, frenetic, here-today-gone-tomorrow world of commerce, it is no surprise that many of us don’t take enough time to select and focus on our most important business objectives. Whether you employ 4 or 400, crystal clear focus combined with a steady cadence of accountability will dramatically improve your competitive positioning [...]

Posted in Blog, Implementing Change, Leadership, Obstacles to Change, Performance Improvement, Strategic Planning | Also tagged , , , , , , , , , , , | 1 Comment

When the Expected Goes Out the Window

How often in your business do things go exactly as you expect? If you have prospects, customers, and employees your answer is most likely “not as often as I’d like.” Humans are imperfect and messy – so how do you and your staff actually behave when the unexpected occurs?
In my first ever video [...]

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Want Business Growth? Challenge Your Assumptions!

Assumptions make our lives easier. That’s both good news and bad. As creatures of habit, we seek efficiency through the use of assumptions in lieu of active thought to drive most of our behaviors. With few exceptions, what we do in any given 24-hour period demands little conscious thought because we’ve developed habits that help [...]

Posted in Implementing Change, Leadership, Obstacles to Change | Also tagged , , | 1 Comment

Treat Employees Like You Treat Your Mother

Mother’s Day is fast approaching, and it’s a great example of what I call a “recognition holiday.”  That is – since 1908, if you’re a mom, then you deserve to be recognized and thanked on Mother’s Day.  Period.  End of story.  No other qualification or accomplishment is required.
For some, Mother’s Day is a rare annual [...]

Posted in Customer Loyalty, Leadership | Also tagged , , , , | Leave a comment
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